Back Office RAN Engineer Romania

Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

BA/BSc degree in Engineering or Computer Science
At least 3 years experience in RAN network support, of which at least 1 year in a 2nd / 3rd line support environment
Good knowledge and understanding of applicable OSS platforms
Experience of service management tools
Use of BMC Remedy and Mycom OSI would be an advantage
Fluent English spoken and written

Management and Operational performance of 4G RAN / 5G FWA network
Provide assistance to the Front Office on 3rd line network faults, monitors and maintains the operational status of RAN through regular evaluation of trouble ticket reports and performance statistics
Engage in Resolver Groups within 3rd parties to resolve defects, problems or incidents
FOA support for new hardware and software upgrades, new feature introductions, software updates
Responsibility for completion of technical support deliverables defined in the project plan
Maintains close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services
Assist in design, engineering, testing and rollout of newly defined products/services, including automation solutions. Take part in on-call rota to provide out-of-hours support
Find the resolution/workaround for troubles, update trouble reports and dispatch fault repair tasks
Replace failed resources, activate cold stand-by resource units, support fault management escalations
Perform functional tests of repaired resources
Create update the Preventive Maintenance procedure and schedule
Prepare step-by-step guideline for all kinds of preventive maintenance tasks in scope of the RAN / Transmission network
Create the work order for preventive maintenance and implement the planned work order effectively and according to the product guidelines
Report on the status of Preventive Maintenance result for the RAN / Transmission network

We offer you to be part of a brand-new office from the beginning and constant development. Connect44 employs a diverse range of talent to create an environment that fuels innovation and continuous improvement and success. If you have passion for your work, for your team, for the company and the services we deliver, join our company. We live a family atmosphere, support each other and always have space for a good laugh.

Connect44 was founded in the heart of Switzerland in 2000. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.

We pride ourselves on having a team that includes some of the top engineers in our industry. Many of our people have been with the company for over 15 years showing great commitment to Connect44 and our client focused approach. The group has over 400 employees amongst its ranks with 350 of these being specialist engineers that deliver our services with great enthusiasm and care. The rest are dedicated professional people that focus on running an organisation with excellent internal communication, is fast to react to client needs, agile, lean and takes great satisfaction in achieving excellent results. We have been very lucky to be able to develop some strong and long lasting relationships with our clients built on trust from both sides. We strongly believe that integrity in dealing with customers is a prerequisite for a successful and sustained business relationship.

For the future we aim to further develop our team so that we can move forward with our clients in this ever changing market place. We look forward to strengthen our service portfolio with new services and start to embrace the new and exciting opportunities that will come through digitalisation. Connect44s success journey may have started in 2000, but in fact it has only just begun.