Customer Support with German and English -182182

We are a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. By combining the real and the digital worlds, we empower our customers to transform their industries and markets, helping them to transform the everyday for billions of people.

Siemens in Romania - Technology to Transform the Everyday

- 8 cities: Bucharest, Cluj-Napoca, Brașov, Sibiu, Galați, Buziaș
- 2,300 employees
- 5 Research and Development centres
- 4 factories

Siemens contribution to society:

- 300,000 € Investments in equipment for universities
- 1,600 internship students
- 100,000 m² more efficient offices through Siemens intelligent management solutions
- 1,000,000 residents benefit from drinking water through Siemens automation and monitoring solutions
- 7 cities equipped with Siemens automation systems for wastewater treatment

Our four strategic priorities:

1. Customer impact - We anticipate what our customers need before they even know they need it.
2. Technology with purpose - Innovative technology has been at the core of Siemens for more than 170 years and it will remain at the core of the future we're building.
3. Empowered people - Driving progress by empowering our customers, partners and employees.
4. Growth mindset - Rather than make yesterday last, we are committed to building tomorrow by learning and being open to change.

What we would like from your side:
Fluent German and English (both), in speaking and writing
Open to learn new things
Attention to details
Good PC know how (Windows, MS Office).
Availability to work in shifts

Even better to have:
Customer Support experience
Ticketing system experience (FootPrints, SalesForce, Snow)

DESCRIPTION/RESPONSIBILITIES:
We are a small team of 9 customer support operators, looking for a new member to expand our team!
Our customers are worldwide B2B, speak German or English and we are available for them 24/7.
Our office is called the Dispatch Center, mostly because we dont resolve the clients issues ourselves.
Instead, we sort and forward the tickets concerning all Siemens industrial products to the right contacts within Siemens.
The sorting is done according to the procedures.

What we do:
Documenting inbound E-Mails (mostly) and phone calls in our ticketing systems.
Sorting out the tickets - Determining which procedure should be followed, depending on product line, inquiry type (sales, technical, outage), country of origin
Forwarding the tickets to the relevant Siemens colleagues
We dont offer technical support ourselves.

What we offer:
Friendly and quiet work environment: Dispatch Centers own office room with 4 desks.
High team consistency: most team members are with us from the project start (2014).
No inbound telephone waiting loop: direct answer or voicemail (if no availability)
Comprehensive training plus further on-the-job support
The focus is set on understanding the processes, instead of learning them by heart
All procedures, lists of products and guidelines are always at hand to be used.
Only 8h at the office. The circular shifts (06:00-14:00; 14:00-22:00 and 22:00-06:00) include 30 min lunch break
Constant contact with native German and English speakers

Professional, international, work environment:
The highly-trained Dispatch Center colleagues
The project colleagues of the Center of competence in Nurnberg, Germany
Business clients: Solution oriented
Product responsible Siemens colleagues
Private medical insurance
Private pension plan
Extra compensation for the shifts, nights and bank holidays
Consistent annual performance bonus