Senior Learning and Development Specialist

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

Strengths required:

Leadership
Relationship builder
Strategic Awareness
Strong customer service focus
Strong attention to detail
Facilitation/Coaching
Growth mindset/Open to change
Adult learning

To be considered for this role you will come with the following background:

Most importantly, be truly people driven with a strong motivation to support and develop others
Have excellent presentation skills with the ability to quickly engage and build rapport with an audience
Excellent ability to gain buy-in and influence others positively
Be technically proficient, possess strong Excel/Google Sheets skills
Ability to solve problems and to work with minimal oversight, work as part of highly collaborative global team
Ability to multitask and to manage/prioritize own time
Proven ability in process improvement
Proven strong work ethic
Be resilient, open to feedback and suggestions

Preferred Qualifications:

3-5 years industry experience in Learning Development
1-3 years of previous people management experience
Advanced English communication skills
Deep understanding of the BPO industry
Experience with coaching desirable
Passionate about learning, development growth
CIPD or other professional degree is a plu

A Senior Learning Development Specialist is now required to bring additional expertise, energy and sophistication within the existing Learning Development team in TELUS International Romania.

The successful candidate will report to the Learning Development Manager and will be involved in all Learning Development initiatives as we strive to support our growing business in both Bucharest and Craiova sites.

This is an excellent development opportunity for an individual who already possesses strong facilitation and consulting skills and wishes to further develop their career as part of a global team in a multinational fast-paced company, with a culture that nurtures team member development.

On this role, you would:

Support the delivery of the LD priorities for 2019 and beyond
Establish and maintain meaningful, collaborative relationships with peers and colleagues in the Global Learning Excellence team
Build relationships and maintain partnerships with stakeholders and leaders at all levels across all business areas
Establish and maintain a solid understanding of the LD curricula and its relation to the development needs of the organization
Take ownership of the implementation of specific global projects and/or the launch of new learning initiatives as part of the Global Learning Excellence strategy
Deliver already established learning programs and support the LD Manager in the leadership development area for the entire organization
Identify local development needs and address them through effective learning interventions
Responsible for the scheduling and resource management of all LD initiatives that are in scope for the role
Build intelligent reporting on learning and development interventions and communicate regularly to the business on training completion and effectiveness

We offer:

- Stable job - permanent labor contracts
- Monthly meal tickets
- International career - paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
- Community projects want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
- Private medical insurance coverage we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
- Special discounts across variety of Banks, Telecoms, Gym Fitness centers and more