Customer Care Representative with German/Turkish

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

CCR agents receive various technical requests from the customers through different channels (phone, mail or website eCare and iCare platform). The main process for a CCR implies: creating the problem ticket, dispatching the problem ticket to corresponding engineer (team) based on product line and network element type.
The CCR must also ensure that cases are raised within SLA time, and that entitlement check is performed. In case of emergency cases, he/she will contact TAC/local support engineers and notify them about the incident.
- Receiving customer requests and dispatching to the technical department;
- Acting as a technical point of contact between the engineering team, customers and partners.

- Fluency in English;
- Advanced language skills in one of the following German/Turkish
- Customer focused and good communication skills;
- Availability to work on shifts;
- Strong and motivated.

Offer:
- Motivational salary package and annual performance bonus;
- Gym discounts;
- Private Medical Insurance;
- Paid 4 hours leave per month;
- Flexible work schedule;
- Opportunity to work on shifts;
- Weekly fruit day;
- Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
- Life time learning environment and tools;

Only suitable candidates will be contacted!


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