Video Operations 2nd Line Engineer

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Angajator: Vodafone Shared Services Romania
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 01.01.2020

    Your day to day: Manages and maintains the telecommunications networks of the operational groups in the Vodafone European Hub. With these activities you will have a great impact on our business:

    • Troubleshoots and resolves issues in the IP / IPTV infrastructure of different Operators from the Vodafone Group and escalates to different vendors if necessary.
    • Solves technical issues reported by the monitoring department (Front Office)
    • Troubleshoots and resolves complex technical issues.
    • Performs emergency recovery actions for components in the IPTV infrastructure.
    • Captures logs and debug information from IPTV equipment
    • Documents temporary and permanent fixes that were deployed
    • Performs emergency configuration actions in order to solve issues raised after the deployment of changes or during incidents impacting the IPTV infrastructure.
    • Performs planned maintenance actions according with the high risk changes.
    • Involved in network upgrade activities, software upgrades and IPTV infrastructure parameter changes maintaining the quality of service and avoiding platform dysfunctionalities.
    • Implements preventive maintenance actions
    • Daily monitoring of performance indicators of IPTV infrastructure.
    • Coordinates integration / acceptance testing for new network elements in the IPTV infrastructure.
    • Provides notifications according with agreed time intervals and transmits relevant technical information related to incidents to all stakeholders.
    • Escalates technical issues to next level of support (Vendor, 3rd level support).
    • Regularly participates in internal and external training sessions in order to improve their technical skills
    • Provides ideas and feedback to develop and improve the processes and procedures used in Regional NOC
    • Trains the monitoring operators (1st Line) and new employees in Regional NOC.
    With these skills you are a great candidate:
    • Technical studies: University of Electronics, area 1-2 years of experience in operations and support of Microsoft / Cisco IP / Virtualization infrastructures
    • Basic knowledge related to IPTV concepts and REST / SOAP API concepts
    • Capability to work with common Windows and Web applications
    • Basic / Advanced Windows Server / Unix knowledge; streaming / content management knowledge; IP transport Swithcing, QoS); Cloud concepts / certifications (AWS / Azure)
    • Spoken/written English language knowledge
    • 1-2 years of experience in operations and support of IPTV / OTT infrastructures (TV headend, IP multicast, coding/decoding, streaming, encryption, backend platforms, EPG, VOD)
    • CISCO / Juniper
    Sounds like the perfect job? We’ve got even more to offer:
    • Annual Company Bonus 
    • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    • You get to work with tried and trusted web-technology
    • Getting in on the ground floor of
      • Work from Home – You can have home office 1 day per week
      • Medical and dental services
      • Life insurance
      • Dedicated employee phone subscription
      • Special discounts for gyms and retailers