Video Operations 2nd Line Engineer

Your day to day: Manages and maintains the telecommunications networks of the operational groups in the Vodafone European Hub. With these activities you will have a great impact on our business:

• Troubleshoots and resolves issues in the IP / IPTV infrastructure of different Operators from the Vodafone Group and escalates to different vendors if necessary.
• Solves technical issues reported by the monitoring department (Front Office)
• Troubleshoots and resolves complex technical issues.

• Performs emergency recovery actions for components in the IPTV infrastructure.
• Captures logs and debug information from IPTV equipment
• Documents temporary and permanent fixes that were deployed
• Performs emergency configuration actions in order to solve issues raised after the deployment of changes or during incidents impacting the IPTV infrastructure.
• Performs planned maintenance actions according with the high risk changes.
• Involved in network upgrade activities, software upgrades and IPTV infrastructure parameter changes maintaining the quality of service and avoiding platform dysfunctionalities.
• Implements preventive maintenance actions
• Daily monitoring of performance indicators of IPTV infrastructure.
• Coordinates integration / acceptance testing for new network elements in the IPTV infrastructure.

• Provides notifications according with agreed time intervals and transmits relevant technical information related to incidents to all stakeholders.
• Escalates technical issues to next level of support (Vendor, 3rd level support).
• Regularly participates in internal and external training sessions in order to improve their technical skills
• Provides ideas and feedback to develop and improve the processes and procedures used in Regional NOC
• Trains the monitoring operators (1st Line) and new employees in Regional NOC.

• Technical studies: University of Electronics, area 1-2 years of experience in operations and support of Microsoft / Cisco IP / Virtualization infrastructures

• Basic knowledge related to IPTV concepts and REST / SOAP API concepts
• Capability to work with common Windows and Web applications
• Basic / Advanced Windows Server / Unix knowledge; streaming / content management knowledge; IP transport Swithcing, QoS); Cloud concepts / certifications (AWS / Azure)
• Spoken/written English language knowledge
• 1-2 years of experience in operations and support of IPTV / OTT infrastructures (TV headend, IP multicast, coding/decoding, streaming, encryption, backend platforms, EPG, VOD)

• CISCO / Juniper

• Annual Company Bonus 
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of
• • Work from Home – You can have home office 1 day per week
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers