Customer Operations Specialist
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At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
Education and Experience Required:
First level university degree or equivalent experience.
Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Advanced English skills.
Knowledge and Skills:
Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of HP.
Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes).
Advanced problem-solving and analytical skills.
Broad, in-depth knowledge of the end-to-end process of sales operations.
Solid knowledge of local legal compliance issues.
Advanced teamwork and collaboration skills.
Demonstrated project management skills.
Ability to structure and apply advanced organizational skills to manage daily operational issues.
Leads team effort of individual contributors to resolve moderately complex issues.
Acts as a first point of contact for top-tier customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure).
Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
Represents team as a subject matter expert on complex internal processes to other functions and organizations.