Agent L1 Service Desk De

Angajator: Vodafone Shared Services Romania
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.10.2019

    Role purpose: Ensure timely and effective resolution of end-user IT related Incidents and service request.

    Your day to day:
    Key accountabilities and decision ownership:

    • Serve as first point of contact for customers over all agreed channels with the German OpCo and provide resolution or dispatch accordingly where applicable (incidents and service request);
    • Perform remote troubleshooting through thorough analysis and relevant questions;
    • Identify the issue using the details received from the end-user and provide resolution according to the work instructions;
    • Record actions taken and resolution provided in the relevant ticketing system;
    • Ensure fulfilment of the agreed Service Level Agreements/Key Performance Indicators;
    • Perform ticket follow-up according to the internal procedure;
    • Identify and suggest possible improvements on procedures;
    • Other activities assigned by the Team Leader
    With these activities you will have a great impact on our business:
    • Operating Systems Knowledge;
    • Microsoft Office Suite knowledge (O365);
    • Basic networking skills(LAN, WAN, TCP/IP etc);
    • Mobile Operating Systems knowledge (Android, iOS);
    Language requirements:
    • German (C1 or above)
    • English (B2 or above)
    With these skills you are a great candidate:
    • Active Directory knowledge
    • Ability to diagnose and resolve basic technical issues;
    • Customer-Oriented;
    • Excellent communication skills;
    • Can-do attitude;
    • Team working skills;
    • Flexibility;
    Sounds like the perfect job? We’ve got even more to offer:
    • Work from Home – You can have home office 2 days per week
    • Medical and dental services
    • Life insurance
    • Dedicated employee phone subscription
    • Special discounts for gyms and retailers
    • Annual Company Bonus 
    • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    • You get to work with tried and trusted web-technology
    • Getting in on the ground floor of an technology changing company
    Flexible Vacation – Take time off when you need it, we trust you