IP Network Engineer with German

Employer: Huawei Enterprise Romania GSC
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 21.10.2019
    Short company description

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Requirements

    - Advanced German skills;
    - Familiar with TCPIP OSI protocol stack;
    - Knowledge of routing protocols (OSPF, BGP, IS-IS);
    - Knowledge of switching technologies and protocols (Vlans, STP);
    - Knowledge of security features and protocols (IPSec, NAT, RadiusTacacs, Dot1x);
    - Knowledge of network monitoring applications and protocols (SNMP, NMS);
    - Strong troubleshooting skills (able to analyze debug outputs and packet captures);
    - More than 1 year work experience in system integration or telecommunication will have priority.

    Responsibilities

    - Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls Security Gateways, WLAN devices and more);
    - Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
    - Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
    - Performing network upgrades updates in accordance with the Change Management process;
    - Provide detailed information on how to set up, configure or upgrade IP products and their features;
    - Use trouble ticketing system for tracking customer interactions and fault analysis;
    - Identify customers concerns and critical problems based on customer interaction.

    Other info

    Offer:
    - Motivational salary package and annual performance bonus;
    - Gym discounts;
    - Private Medical Insurance;
    - Paid 4 hours leave per month;
    - Flexible work schedule;
    - Opportunity to work on shifts;
    - Weekly fruit day;
    - Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    - Life time learning environment and tools;

    Only suitable candidates will be contacted!


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