Tracking Support Agent Uber Freight - EnglishPolish, Krakow
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Employer: | UBER |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 01.12.2019 |
Remote work: | On-site |
Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.
Requirements
What You'll Need
High proficiency using computers (typing, quickly navigating between various tools)
Fluency in Polish English (written and spoken)
Excellent written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members
Time management skills - you'll be handling multiple issues at once to efficiently resolve a large number of inquiries
Ability to investigate and troubleshoot problems efficiently
The ability to work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users
Calm under pressure - you have excellent organizational skills, integrity, and great follow-through on tasks
Agility - you can move quickly with care and embrace change while absorbing new information with ease
To be an Uber evangelist - you care deeply about the product and getting others excited to partner with Uber
A bachelor's degree or college experience preferred
Monitor a Load Board tracking live Uber Freight loads from creation to delivery
Stay organized and ahead of schedule ensuring that loads are moving without issue during the many states of the delivery
Use multiple platforms (phone, chat, text, email) to communicate with carriers and all parties involved in each load
Triage issues and escalate to key stakeholders when necessary
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