L2 Technical Support Specialist with German

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Angajator: bitExpert
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 31.10.2019
    Scurta descriere a companiei

    Our formula for success is a motivated, curious and at the same time experienced team at our office from Bucharest. We live an appreciative, modern corporate philosophy with the belief that the label "Made-in-Germany" is reflected in every line of code.


    Experience in a similar position (preferably some Mainframe experience)
    IT background (.:Computer Science, Automation, Cybernetics graduate)
    Basic database understanding (how it works, query interpretation, query writing)
    Ability to interpretanalyze code and application logs in order to troubleshoot errorsProblem solver, customer oriented
    Ability to analyze, synthesize and make decisions under SLAs
    Strong communication skillsTeamwork skillsNegotiation skills, diplomatic

    English: fluentGerman: intermediary fluent
    Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
    Willing to do on call support (from home)

    Nice to have:
    ITIL V3 certification

    Experience in the following:
    Cobol, JCLDB2 from upwardsCICS TSzOS VSAMIMS DB V14SQL for DB2 and IMSzOS - JES3 , zOS - IMS V14TSO, JCL,
    Horizont XINFO, ITP Panoram, IBM QMF, UltraEdit, 3270TSO Terminal,
    PROBA, AdabasBETA92


    We are recruiting L2 Technical Support Specialist for one of our clients, one of the largest multinational IT company based in Bucharest.

    Role deion:
    Analyzing customer developed programs, batch files, job control s, file deliveries and database content by using mainframe and 3rd party tools
    Batch processing on dedicated operation systems
    Tools and data access methods on dedicated host platforms
    Online Processing by CICS TSzOS, DB2UDB SQL and UtilitiesSLA checkpoints (. server response times, downtimes, process availability, etc.)
    Interfaces (. log files, s, file transfers etc.)
    Databases (. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
    Definition and Performing daily health checks (. daily data imports, file transfers and provisioning on dedicated servers, etc.)
    Provide support in all deployment and administration related activities;
    Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
    Provide tasks of 3rd level support including basic code analysis
    Responsible for incident, problem, change, release, configuration management, technical support;
    Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation s, procedures and guidelines;
    Createupdate product documentation;