Partner Support Specialist with German

Employer: HP Inc.
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.12.2019
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

    Requirements

    Education and Experience Required:

    Bachelor or masters degree, obtained in the last 12 months
    Up to 3 years of related experience (e.g., supply chain, customer service, procurement, financial management).
    Mastery in English, as well as German language.
    Good communication skills.
    A team player who is comfortable multi-tasking and delivering results on a variety of projects.
    Attention to details.
    Ability to structure and apply organizational skills to manage daily operational issues.
    Your additional benefits package:

    Flexible working schedule
    Wellness program, Medical services for you and family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation Vouchers
    Vendors discount program (Restaurants, cinema, clothing, and other)
    Were looking for visionaries who are ready to make an impact on the way the world works. At HP, the futures yours to create!

    Responsibilities

    Primary Duties and Responsibilities

    Acts as the first point of contact for regular, on-going customer accounts and some top-tier customers, on daily operational matters.
    Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
    Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
    Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
    Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
    Represents team as a subject matter expert on internal processes to other functions and organizations.