Ships and Trains Executive - Services Reservations Department

Angajator: G2-Travel
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 17.10.2019

    Key Activities:

    • Educate and familiarise self with knowledge of product and suppliers (ships and trains across Europe);
    • Action all bookings requests, cancellations and amendments quickly, efficiently and accurately;
    • Input confirmations and update relevant internal systems;
    • Where the first choice service is not available, select and offers the best alternative according to the relevant criteria;
    • Develop a good and professional working relationships with suppliers and internal teams within G2;
    • Coordinate with suppliers and internal departments to resolve accounts queries and other discrepancies according to given deadlines; 
    • Monitor booking situation of the booked services and highlight to management any potential issues;
    • Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines;
    • Prioritise work load according to the relevant criteria;
    • Maximise profits by requesting special budgets when possible;
    • Ensure good communication with colleagues and management;
    Knowledge, skills and experience:
    •  Past experience/working knowledge of reservations or operations in the Travel/Hospitality industry is a plus;
    •  Numerical abilities;
    • Attention to details;
    • Excellent organising skills and ability to prioritise;
    • Ability to work under pressure and meet deadlines;
    • Problem solving skills;
    • Negotiation and commerciality approach;
    • Ability of building relationships with suppliers;
    • Communication skills
    • Time management skills;
    • Proactivity;
    • Advanced knowledge of English; 
    • Good working knowledge of Ms Office;