Order Management Analyst with English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements :
- Fluency in English communication (written and spoken);
- Previous customer support experience (1-2 years working experience);
- Very good analytical skills;
- Good PC skills (Outlook, Excel, Microsoft Office package);
- Ability to work under pressure multiple deadlines in a fast paced business environment;
- Good organizational skills, good multitasking abilities.

Responsibilities:
- Analyze, approve and place orders for customers based in the customer supplies budget.
- Manage customer supplies needs within a defined period and provide solution upon request.
- Considers all the orders placed, analyzing all orders of the current day through the Warehouse Management System and monitoring the timeout orders.
- Review and update all the workflow and cases of Customer Services.
- Checking whether the price of a single combined package (random combination) is correct and whether the payment page can be redirected.
- Entering the delivery address, checking whether the credit card payment page can be redirected and also if the payment mode is supported or available.
- Ensuring the content accuracy, monitoring the page in real time or providing feedback immediately and track the resolution.

We offer:
- Health Insurance;
- Meal Tickets;
- Extra benefits;
- Great and fun environment.

Job Code: 300919RRM