Customer Support with German and English

Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.

- Fluent German and English (both), in speaking and writing
- Open to learn new things
- Attention to details
- Good PC know how (Windows, MS Office).
- Availability to work in shifts

- Documenting inbound E-Mails (mostly) and phone calls in the ticketing systems.
- Sorting out the tickets - Determining which procedure should be followed, depending on product line, inquiry type (sales, technical, outage), country of origin
- Forwarding the tickets to the relevant Siemens colleagues

Our client offers:

- Friendly, professional, international,and quiet work environment
- No inbound telephone waiting loop: direct answer or voicemail (if no availability)
- Comprehensive training plus further on-the-job support
- Only 8h at the office. The circular shifts (06:00-14:00; 14:00-22:00 and 22:00-06:00) include 30 min lunch break
- Constant contact with native German and English speakers
- Private medical insurance
- Private pension plan
- Extra compensation for the shifts, nights and bank holidays
-Consistent annual performance bonus