Support Engineer

Employer: Societe Generale European Business Services (SG EBS)
Domain:
  • Banks - Financial Institutions
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.10.2019

    Your Mission:
    The NEOS team is developing and maintaining services and components that allow the pre-trade negotiation of vanilla equity derivatives products like options, futures and swaps. The services are orchestrating triparty workflow (client, sales & traders) from the capture of price request to the booking in the back-office systems.

    The position opened concerns the role of Support Engineer, who will be responsible with providing support for the current applications, as well as for the legacy ones, until they get completely decomissioned. He will have to stay close to the Business and Development team as well, as he should be able to come up with quick work-arounds or small fixes.


    Your Role in a Nutshell:

    • Technical and applicative monitoring of the applications
    • Provide thorough and clear analysis to unblock and assist the business on functional topics and tehnical issues
    • Manage requests and incidents coming directly from users or other support teams escalate the incidents to appropriate development team when required
    • Report and alert the management if risk situations may occur
    • On-call support on bank holidays or on production go-live
    • Liaise with relevant IT teams regarding new functional and technical enhancements
    • Make available the knowledge of the local activity by promoting and updating specific documentation
    • Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities

    A little about You:
    • Interest and will to learn the business functionalities of our applications (Finance for Investment Banking)
    • Basic knowledge and experience in SQL and Linux
    • Previous experience in a support position
    • Analytical skills
    • Ability to prioritize tasks (to size urgency of a request vs impact of the incident)
    • Ability to work with cross-functional teams
    • Client orientation
    • Dynamic, detail oriented, fast learning capacity and able to work in a fast-paced environment
    • Ability to work on different subjects at the same time
    • Availability to work in shifts
    • Good command of English, both written and spoken with the ability to participate in English-only meetings - French knowledge is an advantage.

    Nice to have:
    • Knowledge of Finance
    • Knowledge of Continuous Integration Tools such as Jenkins/Teamcity
    • Knowledge of Java and Web Services

    Besides a career what else we offer:
    • Competitive remuneration based on qualifications and seniority
    • Yearly bonus per company policy
    • Discounts for retailers
    • Medical services and life insurance
    • A modern working environment: open, informal, fun atmosphere
    • Continuous training and development programs
    • Work from Home 2 day/week