Junior Cashback Analyst with English

For over 70 years, Samsung Group has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.

Candidatul ideal
-Proficiency in English
-Excellent eye for details and curiosity to investigate
-Flexibility adaptability to cope with a dynamic working environment and a new project setup
-Customer orientation and great communication skills to interact with a variety of clients
-Good Excel skills
-Previous experience with SAP and CRM systems would be a plus
-Experience in writing and documenting processes as well as work procedures would be a plus
-Previous experience in Client Support back-office would be a plus

You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.

Please note that this job will be on an outsourced determined contract - 6 months.

In this role, you will mainly be responsible for the following activities:

-Develop or update standard operating procedures
-Collaborate with different stakeholders to ensure timely completion of project deliverables
-Perform a series of pre-defined checks over the documents submitted by Samsung customers
-Document and evaluate customer submissions for cashback requests
-Create claims and process payments
-Act as escalation point for complex issues
-Take ownership of customers issues and follow problems through to resolution
-Create and deliver various types of reports