Customer Service Team Lead, Greenlight - Berlin

Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.

What youll need

At least 2 years of relevant experience (Customer Support - live or virtual)
Great communication skills and ability to interact with internal and external partners
An interest in and passion for Uber
Demonstrated background in solving complex customer problems
Team leadership experience in a fast-paced environment
Strong autonomy to build new activities and work remotely with your peers
Bilingual English German (essential)

Were looking for a Greenlight Team Lead to support the day-to-day operations of our Germany market. You are an experienced team leader who operates autonomously with a customer-first mentality. In this role, youll help to structure scale the operations, and build a Team of Experts on how to best build Ubers relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

What Youll Do

Build and scale the day to day operations
Support the daily operations through operational oversight and analysis
Handle escalations of more difficult support interactions
Build, grow manage a Team of Experts
Own facility issues such as supplies, utilities, and branding
Improve processes on behalf of drivers partners to the Greenlight program through project work

Bonus points if

You have previous sales experience
You have previous customer support team management experience
You have a Bachelors Degree