Customer Service Team Lead, Greenlight - Berlin

Employer: UBER
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Abroad
  • Updated at: 11.11.2019
    Short company description

    Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.

    Requirements

    What youll need

    At least 2 years of relevant experience (Customer Support - live or virtual)
    Great communication skills and ability to interact with internal and external partners
    An interest in and passion for Uber
    Demonstrated background in solving complex customer problems
    Team leadership experience in a fast-paced environment
    Strong autonomy to build new activities and work remotely with your peers
    Bilingual English German (essential)

    Responsibilities

    Were looking for a Greenlight Team Lead to support the day-to-day operations of our Germany market. You are an experienced team leader who operates autonomously with a customer-first mentality. In this role, youll help to structure scale the operations, and build a Team of Experts on how to best build Ubers relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

    What Youll Do

    Build and scale the day to day operations
    Support the daily operations through operational oversight and analysis
    Handle escalations of more difficult support interactions
    Build, grow manage a Team of Experts
    Own facility issues such as supplies, utilities, and branding
    Improve processes on behalf of drivers partners to the Greenlight program through project work

    Other info

    Bonus points if

    You have previous sales experience
    You have previous customer support team management experience
    You have a Bachelors Degree