Customer Support with English

Pragmatic Play supplies player-favourite games to the leading global brands in iGaming. Powering up new possibilities of play through a single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, and more, available in all major regulated markets.
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Driven by a persistence to craft immersive experiences, we consistently deliver games that players love.
ARRISE is a software development and services company powering Pragmatic Play.

Required skills or abilities:
Advanced communication skills in English
PC literate
Flexibility of working hours and the ability to work shifts
Experience in customer support is a big plus
Good organisational skills and attention to details
Patience and customer service skills
Experience within the online gaming and Casino industry and understanding of the gaming landscape is preferable but not essential

Key Duties and Responsibilities:
Verifies the audio and video broadcasting and reports to the Shift Manager and the IT Department any errors or deviation.
Verifies the communication history between the Online Dealers and the players in order to evaluate the quality of the communication during the game, according to the communication regulation.
Supervise and reports sound orand image disconnections and any other technical error.
Clarifies situations and questions from the players relevant to the game and complaints, in a professional manner and in due time.
Supervises the game servers functionality by using AdminBack office applications
Prepares reports regarding communication errors or any other errors
Prepares reports at all levels: company, technical team and operators.
Prepares responses to questions, complaints investigation requests received from the operators concerning the activity, respecting the specific regulation.
Assures that heshe has all the necessary knowledge and information regarding game procedures and strategies.

Private Medical Insurance