1st Level Assurance Engineer

Employer: Romanian Software
Domain:
  • Engineering
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.10.2019
    Short company description

    Romanian Software este o companie specializata in dezvoltarea si implementarea de produse software din domeniul Resurselor Umane. Cu o experienta de peste 15 ani in domeniul IT, compania si-a diversificat continuu activitatea, evoluand de la un dezvoltator de aplicatii software la un furnizor de solutii IT si servicii integrate cu o expertiza profesionista in domeniul Resurselor Umane. Calitatea solutiilor oferite, alaturi de valorile pe care compania le promoveaza reprezinta factori determinanti ai succesului sau.

    Requirements

    - Understanding telecommunication networks and network elements;
    - Collect, classify and interpret information;
    - Fluent in Spanish, French or Italian;
    - Availability to work in shifts;
    - Initiative, teamwork, self-confidence, interest in documenting and problem solving.

    Responsibilities

    - Network surveillance, 1st level restoration and preventative maintenance;
    - Monitor, perform troubleshooting, fault acknowledgement and fault analysis;
    - Follow-up on incidents, registered but not solved, escalated to next level support;
    - Interpret understand technical information and prepares technical documentation;
    - Solve standard problems based on the existing procedures;
    - Use effectively telecom knowledge to manage faults and customer demands;
    - Ensures first level support, preparation and consolidation of all changes performed in own competence domain area;
    - Ensures the fault management process methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident;
    - Apply change management process in place;
    - Notifies incidents to the customer, management and other possible stakeholders (client facing entities, vendors, technical support) and follows the escalation matrix;
    - Expected to stay informed of current news, system information, changes and updates relevant to our user community;
    - Monitor the alarms and prioritize the service impact in case of technical issues that affect the customers network, both reactive as preventive;
    - Support in developing a training plan and giving training for technicians at lower career stages.

    Other info

    Benefits:
    - Net salary (to be discussed during the interview);
    - Private medical service;
    - Meal vouchers.