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Junior SAP Technology Support Engineer, HEC team
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Employer: | SAP Timisoara |
Domain: |
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Job type: | stagiu de internship |
Job level: | Student/Graduate |
Location: |
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Updated at: | 04.12.2019 |
Remote work: | On-site |
The HEC Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania. HEC Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside HEC organization. Interface to various SAP development units, mainly Cloud Lifecycle Management tools For our HEC Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA. EXPECTATIONS AND TASKS As an SAP Technology Support Engineer you will:
- Work in shifts which may include weekends or public holidays as required by the project
- Deliver 1st and 2nd level support consulting services
- Be in direct contact with the customer via phone, email or ticketing system
- Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
- Operate SAP technology based system landscapes to achieve ambitious SLA requirements
- Work in alignment with the company procedures to ensure an efficient and quality service
- Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
- Create and implement change request documentation
- Bachelor or Master Degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
- Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)
- Knowledge of enterprise-level applications and understanding of Global Delivery model
- Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
- SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
- Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
- Experience in Performance tuning, Technical reviews and Audits
- Knowledge of High Availability/Disaster Recovery Strategy
- Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services
- Experience in communication with customers and managing expectations
- Strong customer focus and service minded
- Strong communication and networking skills
- Good analytical and solution oriented thinking
- Good team player and ability to work effectively in international and virtual teams
- Continually develop SAP solution core skills and business knowledge based on accumulated experience;
- Able to provide knowledge transfer from certain technology areas
- Proactive in learning and highly self-motivated
- Proficiency in written and spoken English
- German is an advantage
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