Junior SAP Technology Support Engineer, HEC team

The HEC Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.  HEC Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside HEC organization. Interface to various SAP development units, mainly Cloud Lifecycle Management tools For our HEC Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.     EXPECTATIONS AND TASKS As an SAP Technology Support Engineer you will:

• Work in shifts which may include weekends or public holidays as required by the project
• Deliver 1st and 2nd level support consulting services
• Be in direct contact with the customer via phone, email or ticketing system
• Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
• Operate SAP technology based system landscapes to achieve ambitious SLA requirements
• Work in alignment with the company procedures to ensure an efficient and quality service
• Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
• Create and implement change request documentation 

• Bachelor or Master Degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)
• Knowledge of enterprise-level applications and understanding of Global Delivery model

• Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
• SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
• Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
• Experience in Performance tuning, Technical reviews and Audits
• Knowledge of High Availability/Disaster Recovery Strategy
• Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience;
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English
• German is an advantage