Junior SAP Technology Support Engineer, HEC team

Employer: SAP
  • IT Hardware
  • IT Software
  • Job type: internship
    Job level: Student/Graduate
  • Updated at: 27.09.2019

    The HEC Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.  HEC Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside HEC organization. Interface to various SAP development units, mainly Cloud Lifecycle Management tools For our HEC Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.     EXPECTATIONS AND TASKS As an SAP Technology Support Engineer you will:

    • Work in shifts which may include weekends or public holidays as required by the project
    • Deliver 1st and 2nd level support consulting services
    • Be in direct contact with the customer via phone, email or ticketing system
    • Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
    • Operate SAP technology based system landscapes to achieve ambitious SLA requirements
    • Work in alignment with the company procedures to ensure an efficient and quality service
    • Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
    • Create and implement change request documentation 
    • Bachelor or Master Degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
    • Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)
    • Knowledge of enterprise-level applications and understanding of Global Delivery model
      TECHNICAL SKILLS (advantage)
    • Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
    • SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
    • Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
    • Experience in Performance tuning, Technical reviews and Audits
    • Knowledge of High Availability/Disaster Recovery Strategy
    • Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services
    • Experience in communication with customers and managing expectations
    • Strong customer focus and service minded
    • Strong communication and networking skills
    • Good analytical and solution oriented thinking
    • Good team player and ability to work effectively in international and virtual teams
    • Continually develop SAP solution core skills and business knowledge based on accumulated experience;
    • Able to provide knowledge transfer from certain technology areas
    • Proactive in learning and highly self-motivated
    • Proficiency in written and spoken English
    • German is an advantage
    WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.