Junior SAP Technology Support Engineer

EXPECTATIONS AND TASKS
As a Junior SAP Technology Support Engineer, you will:

• Work in shifts which may include weekends or public holidays as required by the project
• Deliver 1st and 2nd level support consulting services
• Be in direct contact with the customer via phone, email or ticketing system
• Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
• Operate SAP technology-based system landscapes to achieve ambitious SLA requirements
• Work in alignment with the company procedures to ensure an efficient and quality service
• Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
• Create and implement change request documentation 

• Bachelor or Master degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)
• Knowledge of enterprise-level applications and understanding of Global Delivery model

• Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
• Nice to have, knowledge of SAP Netweaver application server
• Nice to have, knowledge of databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA)
• Nice to have, knowledge of Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

• 8-hour shifts
• 40-hours per week schedule
• Shift differential pay