Maintenance Request Specialist with English

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

At least B2 level of English
Very strong command of Microsoft Excel
Customer Service Orientation
Adherence to Company values
Previous interaction with ticketing systems is preferable
Nice to have experience with ERP systems and troubleshooting
Excellent communications and interpersonal skills
Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities
Varying problem solving approaches
Ability to work independently and multi-task with minimum supervision in a dynamic work environment
Ability to meet deadlines, providing accurate and thorough results
Strong attention to detail and accuracy
Good time management and organization skills.

Your job will be focused on data insertion, data modification and quality verification
Ensure timely processing of all assigned maintenance requests for clients catalog (marketing copies updates and changes, part number changes, product setup changes, uploading new images, etc.)
Ensure daily checks and updates on all assigned cases
Responsible for overall personal queue management and accuracy as per provided documentation
Ensure case prioritization as per provided documentation
Provide timely and accurate updates to clients teams and suppliers, EU Region, inside the ticketing system
Handle all assigned escalations or reworks as per Team ManagerQuality instructions
Participate to all mandatory Trainings according to Training Upskill plan
Participate to all team and one to one meetings
Proactive feedback on all potential tools and process issues
Proactive feedback on continuous improvement initiatives and process changes

You will enjoy:

A great office, a friendly atmosphere and a multinational environment.
Wide range of development and training options (including soft skills and language courses).
Bonuses for your results.
Meal-tickets, free coffee and fruits to keep you energized.
Medical coverage.
Bookster and Benefits Online for you to enjoy your hobbies.