Technical Support Specialist

Job description:

• Customer communication related to product performance;
• Manage internal investigation of the customer complaints and processing them in the database;
• Coordinating the analysis meetings for product nonconformities with different suppliers;
• Cooperation with all internal and external departments of the organization, if necessary;
• First contact person for technical support inquiries from customers about our laboratory products.

Professional experience & skills desired to have:

• For this exciting position you have a University degree in natural sciences (chemistry, physics);
• Knowledge of analysis methods and possessing the ability to synthesis of information;
• You are fluent in English (writing and speaking). Good German skills are an advantage and other language knowledge completes your profile;
• Good computer skills are a must (Windows, Office, etc.);
• You are a team player and enjoy interdisciplinary co-operation with other departments (Sales, Order Processing, Product management, R&D, Production, etc.);
• You are sociable, have high communication skills with customers and organize your work self-dependent and target oriented.

What we offer you:

• Competitive Salary& Benefits;
• Meal tickets (value:15 ron);
• The 13th salary;
• Annual bonus;
• Medical insurance for you and your family;
• Transport secured from Timisoara & Dumbravita;
• Professional Development Opportunities;
• Gym and Wellness special discount package;
• Team buildings & events;
• Flexible schedule & flexible breaks.