Reporting Engineer in Telecom
Connect44 was founded in the heart of Switzerland. Our goal was to support Telecom Operators and Equipment Manufacturers to design, manage and Optimise Mobile Networks. Starting with some of the first 2G voice networks, we began to grow our team of professionals to equip ourselves for new projects with new technologies and new ways of working. Investing substantial amounts of our budget on training, we started to move into 3G then 4G. Soon came the changes to IP networks, VOIP and preparing networks for large amounts of data by modernisation of old analogue networks to the digital standards. Over the past years Connect44 has steadily developed key longterm partnerships with its clients in many European countries with offices in Switzerland, UK, Germany, France, Romania and Chile.Cerinte
E2E understanding of mobile technology, telecommunications or IT infrastructure.
Strong process and stakeholder management skills.
Experience of building and managing an end to end process, collating inputs from multiple technical domains.
Ability to comprehend and work with large amount of complex data.
Expert level skills in MYCOM PrOptima, Word, Excel, PowerPoint.
Excellent communication skills and ability to explain technical issues to a non-technical audiences
Stakeholder Management - ability to work and build relationships with all important contacts.
Motivation and influencing skills - encouragement of tool providers to deliver and improve their output
Flexibility - to understand that it is rarely possible to have all of the inputs to analysis desired, and to make value judgement s on what is available.
Proven knowledge of Ericsson, Nokia, Huawei Mobile Network platforms to enable the creations of reports.
Capability on Performance platforms such as Proptima (MYCOM) to allow reports to be built and maintained.
Excellent Excel skills using Marcos (VB), Pivot tables etc.
Access to customer database
Ability to work as part of a team
Ability to perform job functions to standards under pressure of tenseconfrontational situations
Ability to remain calm and courteous with demandingdifficult customers andor situations
Ability to provide concise and clear, written and verbal reports
Ability to work independently
Fluent communication in English (Written Verbal)
5-10 years minimum experience of working in the Telecoms industry.
Experience of producing and delivering customer presentations
Proven ability to interact with diverse customers in a multi-cultural environment
Experience of the software development life cycle desirable but not essential
Nice to have
Experience of network resilience management methodology.
Network provisioned systems experience.
Demonstrable expertise in latest industry thinking and standards.
Provide reports to allow SLA business targets to be achieved.
Following structure of reports will be required
Daily Capacity reports
Weekly Capacity target reports
Monthly SLA contractual reports
Run out of hours reports to support Projects
Control all reports Proforma detailing counter structure etc
Regular customer meetings (Conf call On-line meeting etc)
Responsible for ensuring that the capacity process is being adhered to and to the timelines that are defined.
Define and maintain the network resilience management process.
Maintain forecasting reports specific to assigned network elements
Maintain resilience risk register and mitigation plans.
Manage and communicate resilience risks to senior stakeholders
Support on-going capacity management process on provisioned systems.