Travel Advisor with Italian - English

Ready to be #DifferentByDesign? Take the opportunity to become part of a company where the Customer Experience is a passion. In Concentrix you can experience an exceptional work environment, where you will have endless opportunities for learning and professional growth. #OneBoldFuture We are looking for Travel Advisors with excellent Italian and English language skills at, for both written and spoken, to join our team, managing the clients of one of the top leaders in the travel and tourism domain. Role: As a Travel Advisor, you will be the first point of contact for the customer, responding to the various incoming requests and solving the emerging issues using telephone and e-mail, and you will be responsible for the following:

• Provide assistance via telephone and e-mail regarding the platform
• Listen carefully and understand customer needs
• Building a good relationship with the customer
• Participate in activities and meetings to improve service quality and customer satisfaction

• Excellent level of Italian and English, both spoken and written (minimum B2)
• Good use of PC and online browsing
• Customer orientation and attention to detail
• High problem-solving capacity
• Excellent communication skills
• Previous experience in customer service will be considered a plus

• A very competitive salary
• Performance bonuses and rewords
• Training and development programs
• Additional bonuses for Easter and Christmas
• Incentives for sports activities and equipment
• Coverage of transport costs
• Meal tickets
• Medical services
• A very dynamic and international work environment with plenty of career opportunities
• Social activities, events and celebrations