EMEA Business Services Analyst
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Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.
The BS Analyst is positioned as an expert in setting up territories and a business partner for the Sales Org ready to provide support and advice at the highest professional standards to any territory related matter. A sales territory is defined as the customer base a sales representative is responsible to sell to.
The position requires development of thorough knowledge of countryregion sales model and ability to understand the role territories play in the business throughout the entire sales cycle.
Excellent communication skills, both written and verbal in English. Any other language is a plus.
At least 1 year experience in a customer service environment.
Strong computer skills (MS Office, advanced knowledge of Excel).
Ability to manage multiple projects simultaneously and prioritize tasks.
Attention to details, flexibility and delivering accurate results when working under pressure.
Capable of adapting to changing priorities and good time management skills.
Demonstrates customer service ethos, excellent interpersonal and communication skills.
Advanced knowledge of another language (except English) is a plus.
Administer EMEA Sales Territories in Oracles CRM system:
Works with Sales and local Ops to administer territories (account movement, solving gaps and overlaps, x-LoB alignment). Mostly done via email and phone
Sets up joinersleavers in territories and Forecast hierarchy; allocates new accounts in sales reps territory according to Go To Market model
Sets territories for newly acquired companies based on Corporate Go To Market and Sales Management strategy
Engages in Territory Planning with Sales Leadership and Field Ops, builds new fiscal years territories according to approved Sales Model and local country policies, for all the supported lines of business
Provides support to Sales RepsManagers and Field Operations to questionsissues related to territory definitions and territory assignments on sales accountsopportunities
Owns and monitors the Territory Quality KPIs for hisher respective sales group, investigates and rectifies any incorrect setups
Works with Field Ops to CommunicateReinforce the Corporate and regional guidelines, rules and best practices
Develops strong knowledge of country specifics and Sales Business Units Go-to-MarketSales Model
Participates in territory related User Acceptance Tests (UATs) of new featuressystems, supporting the territory management process