End of Term Delivery Account Management Specialist #3052060

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

EoT DAMS is responsible for data quality checks and validation regarding the mandatory information needed for system updates, correct HP Financial Services leased device handling and accurate Extension pricing. Has the ability to be first and single point of contact for End of Term scenario handling, implementation and processing. Checking and making sure that all the documents subsequent to an End of Term request fulfil audit requirements and are consistent with the internal compliance policy.

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

Completing the Order Acceptance Checklist for all Extension transactions.
Maintain a permanent connection to HP Financial Services in order to ensure the fast processing of all Extension, Buy-Out, Early Termination and Returns requests placed by the Account Delivery Managers Lead operational program.
Maintaining a permanent connection to all parties involved in the End of Term Processes Share expertise across the department.
Creation and constant update of process documentation.
Offering consulting to our internal customer regarding non-standard contracts and complex situation, and delivering TrainingGuidelines to Internal Stakeholders and back office.
Manages complaints-related systems and tools and educate users as necessary.
Ensures availability of timely and accurate reporting and analysis.

Education and Experience Required:

First-level university degree or equivalent experience.
Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.

Knowledge and Skills:

Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
Intermediate understanding of core HP businesses and the revenue cycle.
Strong research and analytical skills.
Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint.
Basic project management skills.
Developing the ability to collaborate and network with other groups and functions to reach business objectives, in support of the customerpartner requirements.
Developing the ability to establish and maintain good relationships with external customerspartners on peer level and one level above.