Windows L2 Support Engineer wEnglish

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Employer: HRS Romania
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 23.12.2019
    Short company description

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.



    Minimum 2 years experience in a similar role;
    Excellent English skills;
    Good knowledge of Microsoft Desktop Operating Systems - Windows 7 and 10;
    Good knowledge of Office 365 Suite;
    Solution and customer oriented, willing to go the extra-mile to solve clients incidents;
    Willing to work in shifts (6AM to 14PM, 10AM to 18PM, 14PM to 22PM)



    Offer assistance to external clients concerning IT issues and incidents;
    Offer support and troubleshooting regarding Windows 10 related issues and Office 2016365 Suite;
    Document incidents using the internal ticketing system;
    Receive and solve tickets coming from L1 Support Team;
    Convey tickets to L3 Support Team when necessary.

    Other info


    Attractive salary package;
    Complete medical subion;
    PlayStation corner;
    Team buildings and social events;
    Plenty of coffee, fruits, snacks and ice-cream :)

    Only eligible candidates will be contacted in a maximum of 2 weeks.
    All information will be treated as strictly confidential.