Windows L2 Support Engineer wEnglish

Employer: HRS Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.11.2019
    Short company description

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Requirements

    Requirements:

    Minimum 2 years experience in a similar role;
    Excellent English skills;
    Good knowledge of Microsoft Desktop Operating Systems - Windows 7 and 10;
    Good knowledge of Office 365 Suite;
    Solution and customer oriented, willing to go the extra-mile to solve clients incidents;
    Willing to work in shifts (6AM to 14PM, 10AM to 18PM, 14PM to 22PM)

    Responsibilities

    Responsibilities:

    Offer assistance to external clients concerning IT issues and incidents;
    Offer support and troubleshooting regarding Windows 10 related issues and Office 2016365 Suite;
    Document incidents using the internal ticketing system;
    Receive and solve tickets coming from L1 Support Team;
    Convey tickets to L3 Support Team when necessary.

    Other info

    Benefits:

    Attractive salary package;
    Complete medical subion;
    PlayStation corner;
    Team buildings and social events;
    Plenty of coffee, fruits, snacks and ice-cream :)

    Only eligible candidates will be contacted in a maximum of 2 weeks.
    All information will be treated as strictly confidential.