Service desk technician with Hungarian English

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Employer: EVERIENCE Romania
Domain:
  • Others
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 14.10.2019
    Remote work: On-site
    Short company description

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.

    Requirements

    Requirements:
    Spoken languages: fluent Hungarian and English.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in day shifts

    Responsibilities

    Your responsibilities will be:

    -Provides support to end users on a variety of issues including software , hardware, operating system, and Microsoft Office by responding to calls, emails and personnel requests for technical support
    -Classic Hardware (PC, monitors, printers)
    -Specific Hardware (cash tills, card printers)
    -Office tools and apps (OS W7, Open office, Gmail)
    -Networking (Lan, Wan)
    -Local applications
    -Identifying, handling and solving the requests
    -Identifying and escalation of Massive Incidents
    -Backlog follow-up
    - Demonstrate excellent customer service at all times

    Other info

    Details:
    Schedule: Monday to Friday + 2 week-ends month, day shifts No nights
    Support languages: Hungarian, English, Romanian

    What we offer:

    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary, performance bonus, meal tickets and gift vouchers
    Training opportunities
    Regina Maria medical package
    Extra vacation days
    Massage at the office day
    Fruits on the house
    Relocation package

    What about choosing much more than a job ?
    #AJobThatMakesSense

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