Customer Service Promotor - 178843

We are a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. By combining the real and the digital worlds, we empower our customers to transform their industries and markets, helping them to transform the everyday for billions of people.

Siemens in Romania - Technology to Transform the Everyday

- 8 cities: Bucharest, Cluj-Napoca, Brașov, Sibiu, Galați, Buziaș
- 2,300 employees
- 5 Research and Development centres
- 4 factories

Siemens contribution to society:

- 300,000 € Investments in equipment for universities
- 1,600 internship students
- 100,000 m² more efficient offices through Siemens intelligent management solutions
- 1,000,000 residents benefit from drinking water through Siemens automation and monitoring solutions
- 7 cities equipped with Siemens automation systems for wastewater treatment

Our four strategic priorities:

1. Customer impact - We anticipate what our customers need before they even know they need it.
2. Technology with purpose - Innovative technology has been at the core of Siemens for more than 170 years and it will remain at the core of the future we're building.
3. Empowered people - Driving progress by empowering our customers, partners and employees.
4. Growth mindset - Rather than make yesterday last, we are committed to building tomorrow by learning and being open to change.

Your qualifications solid and appropriate:rn Degree in Electrical Engineeringrn Good knowledge of MV equipment on maintenance and commissioningrn Good English and Romanian language skillsrn Willing to travel (approx. 70 to 80 % of time) to meet and support customersrn Self-motivated personalityrn Results driven, focused on winning orders to achieve budget objectives in respect of order volumes and profitabilityrn A team player with cultural sensitivity and excellent social skills as well as good organizational skillsrn

Your new role challenging and future-oriented:rnMaintaining a positive, empathetic and professional attitude toward customers at all times.rnResponding promptly to customer inquiries.rnCommunicating with customers through various channels.rnAcknowledging and resolving customer complaints related to the MV productsrnKnowing our products inside and out so that you can answer questions.rnKeeping records of customer interactions, transactions, comments and complaints.rnCommunicating and coordinating with colleagues as necessary.rnProviding feedback on the efficiency of the customer service process.rnEnsure customer satisfaction and provide professional customer support.