Order Management Analyst with German (Back Office)
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Employer: | SAP Timisoara |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 26.09.2019 |
Remote work: | On-site |
Employment type: Full-time
Job category: Management
Job industry: Accounting
Experience level: Mid-Senior Level
Description
- Timely and accurate order & quotation processing in SAP;
- Provide customers with information related to price and availability, order status, products etc.
- Process customer returns via SAP;
- Claims management;
- Manage the open orders by extracting and analysing SAP reports;
- Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
- Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
- Raise requests for creating and updating SAP data (customer master data, material master data, etc.);
- Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly;
- Active participation for the project related continuous improvement process;
- Provide training and support to team members;
- Fulfil additional tasks required by direct superior.
Qualifications
- Solution oriented;
- Proactivity and reliability;
- Good conflict management;
- Independent decision making;
- Adaptability;
- Customer orientation skills;
- Active listening and quick comprehension.
Requirements
- Language skills: German and English B2;
- Good written and oral communication skills;
- Attention to detail;
- Analytical thinking;
- Ability to synthesize;
- Team-player;
- PC skills: MS Office (Excel, Word);
- Multitasking.
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