Order Management Analyst with German (Back Office)

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Employer: SAP Timisoara
Domain:
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 26.09.2019
    Remote work: On-site

    Employment type: Full-time

    Job category: Management

    Job industry: Accounting

    Experience level: Mid-Senior Level

    Description

    • Timely and accurate order & quotation processing in SAP; 
    • Provide customers with information related to price and availability, order status, products etc. 
    • Process customer returns via SAP; 
    • Claims management; 
    • Manage the open orders by extracting and analysing SAP reports;  
    • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;  
    • Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe; 
    • Raise requests for creating and updating SAP data (customer master data, material master data, etc.); 
    • Communicate with other departments to ensure that customers’ needs and claims are being dealt with promptly; 
    • Active participation for the project related continuous improvement process; 
    • Provide training and support to team members;  
    • Fulfil additional tasks required by direct superior. 

    Qualifications

    • Solution oriented; 
    • Proactivity and reliability; 
    • Good conflict management;
    • Independent decision making; 
    • Adaptability; 
    • Customer orientation skills;  
    • Active listening and quick comprehension. 

     
    Requirements 

    • Language skills: German and English B2;  
    • Good written and oral communication skills; 
    • Attention to detail; 
    • Analytical thinking; 
    • Ability to synthesize; 
    • Team-player; 
    • PC skills: MS Office (Excel, Word); 
    • Multitasking. 

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