Collection Specialist with Russian

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Employer: APT Resources Services SRL
Domain:
  • Insurances - Financial Intermediaries
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 22.11.2019
    Short company description

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.
    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.
    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str. Clucerului 82B2, sector 1 Bucuresti; email: office@apt.ro; phone: +40 21 222 13 03
    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7
    Autorizație de prelucrare date cu caracter personal :18638
    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.

    Requirements

    Candidatul ideal
    Requirements:

    - Advanced language skills (written, reading and spoken): English and Russian
    - Minimum of 2-3 years of relevant experience in collections/dispute management
    - Experience in large multi-national organization is preferred
    - Availability to travel to Poland for 8 weeks for the transition phase
    - Familiarity with GetPAID collection software would represent an advantage
    - Interpersonal skills and communication skills
    - Basic accounting proficiency
    - Proficiency with Microsoft Office Products

    Responsibilities

    Descrierea jobului
    Responsibilities:

    • Responsible for monitoring and improving collection performance on the assigned portfolio of customers, including high volume customer calls, in a goal-oriented collections department.
    • Manage customer accounts via collection software and strategic planning, enlisting the efforts of Sales/Marketing when necessary to accelerate the collection process
    • Communicate material issues and trends to in-market credit managers and/or other relevant parties.
    • Recommend payment hold status on counterparties that pay beyond acceptable terms
    • Recommend bad debt account reserves
    • Identify, research and resolve counterparty payment discrepancies (quality claims, unearned discounts, pricing and quantity disputes, etc.) by assigning them to the correct plant to issue credit where appropriate.
    • Track payment shortages and discrepancies by using manually generated and computer-generated reporting.
    • Assist counterparties via phone or email by providing POD or BOL information, invoice and statement copies, and other payment documentation.

    Other info


    Benefits:

    Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
    Central office location
    Great career opportunity with a leading international outsourcing company
    Opportunity for personal development in a multinational working environment
    Competitive salary with an attractive set of social benefits


    About our Partner:

    In Romania, our partner has development centers in Bucharest and Timisoara and is present on the market for more than 10 years. Today, the company's facilities in Romania serve more than 30 clients in Europe, supported by over 1200 employees. Our partner has clients across the retail and consumer goods, healthcare, manufacturing and telecom industries, among others. To match the growth plans, we are looking for enthusiastic and self-driven individuals with excellent communication and customer service skills. Our partner has built a deep domain expertise and our diverse job opportunities range from Finance & Accounting, Customer Support, Order Management HR Admin and IT/Technical Support, roles that are available in more than 20 different languages. A career at our partner means a life-long opportunity to explore your potential, continuous growth, and the joy of working on the latest technologies alongside the finest minds in the industry. An inspiring combination of growth prospects, continuous innovation, fair play, and a great work culture makes our partner an exhilarating place to be in.

    Descrierea companiei
    APT Resources & Services SRL

    Cu o prezență de peste 22 de ani pe piața românească de resurse umane, grupul de firme APT- Work Service este prezent în avangarda primilor cinci furnizori de servicii complexe de HR din România.

    Ca o confirmare a performantei noastre in domeniul resurselor umane, din vara 2017 am devenit parte a grupului Work Service S.A., unul dintre cei mai mari jucatori de pe piata de resurse umane din Europa centrala si de Est. Anual peste 300.000 de persoane isi gasesc un job prin societatile afiliate Work Service, care gestioneaza sau ofera servicii unui numar de 50.000 de angajati in 20 de tari.

    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe BPO, finanțe-bănci, IT&C, inginerie, retail, auto-motive.

    Adresa: str.Blvd. Revolutiei din 1989, nr 19, Timisoara; email: timisoara@apt.ro; phone: +40 356 881 070

    Autorizație de muncă temporară: seria B nr.0000012/11.11.2015 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7

    Autorizație de prelucrare date cu caracter personal :18638

    APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.apt.ro.