Customer Sales Catalogue Specialist with French

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

- English and French, advanced level;
- good communication skills.

The Customer Sales Support Manager (shortened CSSM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, BU and Sales Force within the area of quote to order. Heshe is located in a central QTO team and has a wide variety of responsibilities, including the following:


1. Consultancy Design of Product Offering:
Key contact for the Sales organization for Customer E-Catalogue and Portal related matters
Guide Sales and implement optimal catalogue structure
Proactively informs SalesCustomer on any major change in offering or pricing
Provide B2B solution consultancy (no B2Bi)
Provide consultancy on product offering and pricing
Performs triage on issues and redirects to appropriate teams


2. Catalogue Deployment Maintenance:
Drive Catalogue set-up maintenance in line with Sales and Customer requirements
Proactively manage EOL and NPI in customer offering and catalogue
Manage offering and pricing update across BUs and coordination across regions
Accountable for quality and availability of customer catalogue and pricing (including PCCS)
Set-up simplified deals.
Obtain price approval for customer offering and circulate within account team
ContractDeal Setup Mgmt
Supports bid preparation by providing margin, config and quote support
Manages standard and simplified deal set-up
Manages external lease renewal process with customer
Manages offering and pricing updates for all Bus

3. Customer support and communication:
Provide customized portal training
Manage all quote requests
Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities
Proactively inform Sales or Customer on any major change in the catalogue
Manage DemoCertification unit requests

4. Metrics controls
KPIs control and Global Business Services (GBS) and implements corrective actions in case of deviations.
Supports the team for timely closure of all cases impacting the teams KPIs
Prepares and presents metrics evolution monthly presentations
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency