Partner Success Manager - FRENCH / GERMAN

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

This position is a contingent staff position and employed by an external agency in service for Microsoft.



Do you want to play a critical role in helping our customers customer realize value with Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S))?



Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading



We are the Microsoft FastTrack Center (FTC) - a diverse group of customer-focused individuals with the goal of driving use of Microsoft 365 into a customers business and enabling them to realize business value. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer satisfaction.

If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.

Focus on understanding partners business and technology needs, decision-making structure, sales and delivery processes, and be their trusted advisor.

Portfolio management and engagement.
Ability to analyse Partner Customer Portfolio data.
Microsoft 365 technical competency (Workloads details, Fiscal Year Partner Incentive info, Tools, Benefits).
Proactive, Versatile and Service Oriented.
Communication, Business acumen, Teamwork and Interpersonal Skills (inclusion intercultural).
Problem and Conflict Resolution with proficiency.
Adaptability Collaboration with internal and external stakeholders.
Growth Mindset, Critical and Analytical Thinking, Inclusive, Proactive.
Coaching, Self Training and Self Development.
Ability to follow a defined process while maintaining an open mind to identify potential improvements and refinements.
Skills

Communication Relationship Building and Management
Teamwork and Collaboration with internal and external stakeholders
Analytical and Strategic Thinking
Soft Skills (Account, Project, Change, Time, Customer Service Management)
Reporting skills ability to analyse reports and draw conclusions identify actions, opportunities and trends
Presentation skills for internal and external stakeholders
Conflict analysis and resolution
Leadership skills and Decision Making
Technical skills across M365 Suite
Functional proficiency in English and French / German


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.



Benefitsperks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Drive the goals of FastTrack delivery through partners. Build close relationships with the relevant stakeholders within own partner organizations to drive the success of FRP program.

Understand partner business and portfolio and work with them towards aligning with FrP objectives.
Driving KPIs, constant program progression monitoring and feedback.
Analyse Partner Customer Portfolio data to identify opportunities, and areas of strength and weakness.
Coaching and Training delivery competencies.
Represent the Voice of the Partner and Customer by providing feedback using the Insights tool.
Be the Trusted Advisors and update partners regularly.
Acquire and share partnercustomer success stories.
Conduct weeklybiweekly (ROB) and monthly (MBR) meetings with partners.
Engage and work together with other teams, both internal and external to FastTrack, to accelerate M365 adoption and remove blockers.
Alignment of technical, migration and adoption SMEs based on customer and partner needs.
Capture engagement data and communicate process and technology improvement feedback.
Be available for occasional travel.

Focus on understanding partners business and technology needs, decision-making structure, sales and delivery processes, and be their trusted advisor.

Portfolio management and engagement.
Ability to analyse Partner Customer Portfolio data.
Microsoft 365 technical competency (Workloads details, Fiscal Year Partner Incentive info, Tools, Benefits).
Proactive, Versatile and Service Oriented.
Communication, Business acumen, Teamwork and Interpersonal Skills (inclusion intercultural).
Problem and Conflict Resolution with proficiency.
Adaptability Collaboration with internal and external stakeholders.
Growth Mindset, Critical and Analytical Thinking, Inclusive, Proactive.
Coaching, Self Training and Self Development.
Ability to follow a defined process while maintaining an open mind to identify potential improvements and refinements.
Skills

Communication Relationship Building and Management
Teamwork and Collaboration with internal and external stakeholders
Analytical and Strategic Thinking
Soft Skills (Account, Project, Change, Time, Customer Service Management)
Reporting skills ability to analyse reports and draw conclusions identify actions, opportunities and trends
Presentation skills for internal and external stakeholders
Conflict analysis and resolution
Leadership skills and Decision Making
Technical skills across M365 Suite
Functional proficiency in English and Turkish


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.



Benefitsperks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.