Collections Analyst German Speaking

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 2-4 years of experience in collection customer service.

Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships
May act as resolver for designated self-resolving accounts
Identify appropriate customer contacts to obtain payment or identify and resolve issues
Proactively make regular contact with customers via phone or email
Respond and follow up promptly on customer requests or issues
Build and maintain internal HPE (sales, credit, order management, etc.) and external customer relationships
Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
Document all collections activities and key customer payment behavior details in designated systemlocal files following standard commenting procedures
Forecast month-endquarter end aging results for assigned portfolio.
Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates
Advise the Credit Analysts, Sales, Account Management teams on collection risks
Lead communication with a key customer portfolio developing trusted relationship