Travel Helpdesk Support with French

Responsibilities:

• Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
• Answer all inbound contacts through calls, web, e-mail and chat
• Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfilment (in particular airline ticketing)
• Provide assistance on applications or platforms which client may own or develop
• Provide frontline technical support such as investigating connectivity issues with client systems
• Provide Extended Services Desk support: software installation or non-standard configurations
• Provide required support via outbound activities such as Team Viewer and Outbound Calls
• Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services

• Minimum 6 months experience in Customer Service
• Advanced level of English and Hungarian/ Portuguese
• Travel industry background is a plus
• Experience within service desk environment is desirable
• Familiarity/capability to rapidly acquire troubleshooting skills
• Ownership and commitment to problem resolution
• Ability to work well under pressure
• Client-oriented, flexible, patient
• Excellent written communication skills

• Opportunity to work in a fast-growing company and in a multinational environment
• Opportunity to grow in the organization and build a successful career path
• Relocation assistance
• Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
• Personal and professional development through a variety of training programs (hard/soft skills)

• The recruitment agency is free for candidates.
• Recruitment agencies have an excellent knowledge of the labor market. They know which sectors and companies are creating exciting opportunities for people with your knowledge and expertise and what are the realistic expectations.
• Recruitment agencies have a large network of jobs. Therefore, they can often help you quickly find the right job.
• They follow your request. You will receive feedback and guidance throughout the recruitment process.