Customer Care Representative with French (Not Call center)
Acest job nu mai este activ!Vezi toate job-urile I.FUTURE active.Vezi toate job-urile Customer Care Representative with French (Not Call center) active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | I.FUTURE |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 17.12.2019 |
Remote work: | On-site |
This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company. Main responsibilities:
- Acting as first point of contact for customer service via email, fax and phone
- Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
- Introducing the requests in customer's systems or internal applications.
- Answering to technical questions related to medical equipment
- Completing the requests regarding the products replacements as per the client needs
- Processing specific reports regarding the day-to-day activity
- Participating actively with process improvement ideas
- Fluency in French and English
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- Good communication skills (both written and verbal)
- Computer literacy (MS Office, Internet, ticketing systems)
- Customer service oriented
- Effective at problem solving (troubleshooting skills);
- Previous experience with medical devices would represent an advantage
- Opportunity to work in a young and dynamic environment
- Opportunities to grow in the organization
- Attractive benefits package (meal tickets, health Insurance, life Insurance, dental plan, reimbursement for sport activities etc)
- Opportunity to develop, learn constantly and build a successful career path
- Access to a variety of training programs (on different topics related to soft skills and hard skills)
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