Customer Care Representative with French (Not Call center)

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Vezi toate job-urile I.FUTURE active.


Vezi toate job-urile Customer Care Representative with French (Not Call center) active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: I.FUTURE
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.12.2019
    Remote work: On-site

    This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company. Main responsibilities:

    • Acting as first point of contact for customer service via email, fax and phone
    • Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
    • Introducing the requests in customer's systems or internal applications.
    • Answering to technical questions related to medical equipment
    • Completing the requests regarding the products replacements as per the client needs
    • Processing specific reports regarding the day-to-day activity
    • Participating actively with process improvement ideas
    Requirements:
    • Fluency in French and English
    • Diploma / Degree holder or pursuing Bachelor Degree Courses
    • Good communication skills (both written and verbal)
    • Computer literacy (MS Office, Internet, ticketing systems)
    • Customer service oriented
    • Effective at problem solving (troubleshooting skills);
    • Previous experience with medical devices would represent an advantage
    Benefits:
    • Opportunity to work in a young and dynamic environment
    • Opportunities to grow in the organization
    • Attractive benefits package (meal tickets, health Insurance, life Insurance, dental plan, reimbursement for sport activities etc)
    • Opportunity to develop, learn constantly and build a successful career path
    • Access to a variety of training programs (on different topics related to soft skills and hard skills)

     
     

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