German Customer Support Specialist for Airbnb (Relocation)

TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

Your profile:
- German and English Level B2
- Willing to work full time on shifting schedules, afternoon, evenings and night shifts
- Basic computer and internet navigation skills
- Good communication skills with strong customer focus
- Strong problem solving

As a Customer Support Agent for Airbnb you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.

- Deal with members� email queries promptly and efficiently, in accordance with company
procedures
- Process all incoming phone calls from customers and manage all requests, changes and
cancelations as necessary
- Interact with a diverse customer base
- Input and access data on multiple systems
- Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries
in order to minimize repeat callers
- Maintain an up-to-date level of product and procedure knowledge by being attentive to and
acting upon information advised in e-mail update, team meetings, training and other briefings
- Perform all duties in an efficient, professional and courteous manner at all times
- Maintain regular, consistent and professional attendance, punctuality, personal appearance, and
adherence to relevant health and safety procedures
- Pursue personal development of skills and knowledge necessary for the effective performance of
the role
- Look at opportunities to make changes and improve the processes where possible
- Maintain at a minimum, target levels of productivity and performance, as outlined by your
Manager in relation to call times, idle times and other performance metrics as they arise
- Help maintain a good team and working environment through assisting fellow employees and
participating constructively in team meetings
- Undertake duties of a general nature or additional tasks as may be required from time to time by
your Manager or other designated authority figures.