Tower Service Manager

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Education: Preferably technical university degree or a similar qualification.
Professional Skills:
Basic understanding of IT Services and IT infrastructure;
Advanced Microsoft Office knowledge, e.g. Office 365 , Excel Reporting;
ITIL Foundation is a plus;
Customer Support Global Delivery of Services.
Behavioural Skills:
Good coordination skills. Keep records and organize strategic approaches to make sure that the
correct steps are beeing followed;
Good communication skills in both verbal and written form. Accurate listening and ability to
followgive instructions;
Goal-Setting and Planning. Ability to act proactively;
Ability to prioritize and multitask. Juggling different work activities and shifting attention from one
task to another in a way that the quality and efectiveness will not be compromised;
Excellent command of English. GERMAN or FRENCH is a plus.

The Tower Service Manager will be responsible to support in the following:
Service Level Management - Delivery Performance and Quality;
Service Continuity, Improvement and Excellence;
Incident Problem Management (escalation and decision making role);
Change Management (Planning, Coordination and Follow-up).