French Customer Support Specialist for Airbnb (Relocation)

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Angajator: Telus
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 05.02.2020
    Scurta descriere a companiei

    TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.


    Your profile:
    - French and English Level B2
    - Willing to work full time on shifting schedules, afternoon, evenings and night shifts
    - Basic computer and internet navigation skills
    - Good communication skills with strong customer focus
    - Strong problem solving


    As a Customer Support Agent for Airbnb you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.

    - Deal with members� email queries promptly and efficiently, in accordance with company
    - Process all incoming phone calls from customers and manage all requests, changes and
    cancelations as necessary
    - Interact with a diverse customer base
    - Input and access data on multiple systems
    - Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries
    in order to minimize repeat callers
    - Maintain an up-to-date level of product and procedure knowledge by being attentive to and
    acting upon information advised in e-mail update, team meetings, training and other briefings
    - Perform all duties in an efficient, professional and courteous manner at all times
    - Maintain regular, consistent and professional attendance, punctuality, personal appearance, and
    adherence to relevant health and safety procedures
    - Pursue personal development of skills and knowledge necessary for the effective performance of
    the role
    - Look at opportunities to make changes and improve the processes where possible
    - Maintain at a minimum, target levels of productivity and performance, as outlined by your
    Manager in relation to call times, idle times and other performance metrics as they arise
    - Help maintain a good team and working environment through assisting fellow employees and
    participating constructively in team meetings
    - Undertake duties of a general nature or additional tasks as may be required from time to time by
    your Manager or other designated authority figures.

    Alte informatii

    We offer:
    The salary package according to our position:
    - Monthly gross salary: 5299 RON (approximately 3100 RON net)
    - Meal tickets: 14 RON ticket, a meal ticket at each worked day

    Installment FR language Bonus: paid as outlined below :
    1750 RON gross, with the 4th month salary payroll;
    3515 RON gross, with the 7th month salary payroll
    If you have tendered your resignation or voluntarilyinvoluntary end your employment before the payment date, you will not receive the Bonus payment and any outstanding tranche payment will be cancelled.
     Language bonus: 742 RON Gross, paid starting with the 8th month of payroll, starting the 18th month the bonus will be increased to 1165 RON Gross

    Stable job we offer permanent labor contracts
    Flexible schedule we offer full time jobs, shifts between 09:00 and 01:00 and rotating weekends
    Positive environment we care about the well-being of our team members, invest in their development, encourage fun and team building initiatives
    Community projects we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Excellent relocation package including:
    PLANE TRAIN TICKET cost refundable (reimbursed at your first salary, in the amount of 150 euro net)!
    FREE ACCOMODATION for the first month, support in finding an apartment and MONTHLY accommodation allowance (120 EUR net month starting from the second month) for the entire contract duration

    Other fun stuff:
    - Private Medical Subion for you and your family members
    - Special deals with Orange discounts for phones and other great communication tools
    - 7card you have access with only one card to over 200 sports clubs and discounts on various activities
    - World Class Becoming a World Class member has never been easier
    - AFI Park Club Card up to 20% discount for entertainment and catering services
    - 2 Massage sessions per week the company is offering you massage sessions for shoulders, neck and back at the office
    - Access to a tailor-made Suite of Banking Products Loans at privileged rates as a Telus International Employee
    - We turned Mondays, Wednesdays and Fridays into Fruit Days. The vitamin-filled start of the day is on us.
    - Taxi vouchers for Night shift only
    - If reading is your thing, we offer access to Bookster and an internal library
    - Relax area we have awesome plays areas for you
    - 300 $ Airbnb Coupon every 6 months