First Level Support Engineer

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Windows, UNIX, Linux, Database (knowledge at a basic level);
Excellent command of English; FrenchSpanishGerman is a plus;
Work in shifts, 247 support;
Ability to work well as a team member;
Methodical and disciplined approach to work;
Very good communication abilities;
Initiative and good learning abilities.

Provide L1 guidance for incidents and issues to which we are notified by our customers or by monitoring systems;
Troubleshoot issues;
Assure the operation of Hardware and Software systems;
Conduct all preparative actions in order to ensure full operation and availability of the production environment;
Plan and execute changes and releases;
Take all preparative actions to ensure the quality and continuous optimization based on service levels.