Customer Support - shifts - English and Russian
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Employer: | Blue Chameleon Tech |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 16.10.2019 |
Remote work: | On-site |
Located in the bustling city of Bucharest,
Blue Chameleon Tech is a hub of international marketing and tech enterprise.
- Professional use of the English language
- Very good knowledge of Russian language
- Great communication skills, flexible and reliable
- Good computer skills and multitasking abilities
- Willingness for working in shifts
Responsibilities in Support:
- Provides excellent customer service assistance to online casino clients via chat and email, mostly in English and potentially also in Russian;
- Answers inquiries by clarifying desired information; researching, locating, and providing information;
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;
- Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Able to handle stressful situations;
- Involves management during an escalated customer issue when necessary to satisfactorily resolve the customers concern;
- Able to work on shifting schedules (morning, mid and night shifts);
- Able to work as part of a team;
- Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA)
- Communicates with management about errors with systemwebsite issues;
- Performs other duties as assigned;
Responsibilities in Outbound activities:
- Outbound customer engagement in order to drive high customer satisfaction and incremented revenue.
- Following up with customers in their welcome journeys with the goal to increase overall life time value.
- While using live chat as the main tool, proactively initiate customer engagements with the objective to increase the overall average deposit value (upsell).
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