Windows Support Engineer ItalianSpanishGermanFrench
It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.
Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.
In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.
If shaping a better, more exciting future is what motivates you, you’ll be in good company.
Find out more and apply.
We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence. Also helpful is a strong technical background, experience, and knowledge in one or more of the technologies below:
Previous experience with an emphasis on Troubleshooting in any of the following areas:
Directory Services: AD Core and Replication, AD Performance, Group Policy, DFSR, PKI, Authentication.
Understanding of networking concepts such as DNS, DHCP, SMB, NLB and TCPIP protocols.
Analyzing network traces.
Windows Server and Client Operating Systems:
Performance including: System Hangs, Memory Leaks, High CPU, etc.
Setup, Upgrades, and Drivers.
Windows Clustering and High Availability.
Virtualization and Hyper-V.
Remote Desktop Services.
Familiarity with the following would be a plus:
Storage: iSCSI, MPIO, VSS, S2D.
Windows ing and PowerShell.
Tools: Sysinternals Suite, Perfmon, xPerf, WinDBG.
This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
The Windows Support Engineer is a trusted advisor to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical problems. Frequently, these problems will not only be technically complex, but will also require a customer-oriented mindset. You will have a chance to contribute to keeping up and running various environments for some of the worlds largest companies.
We are looking for people who:
Are smart and intellectually curious,
Seek a challenging work experience,
Want to learn and gain greater expertise in their field,
Are interested in a wide range of professional development opportunities,
Enjoy providing the highest level of customer experience,
Work with passion, while having fun, and act in an honest and ethical manner,
Speak French, German, Spanish, Italian English fluently.
You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services.
Act as a technical focal point in relationships with other companies.
Exhibit leadership through personal responsibility, accountability and teamwork.
Occasionally manage critical situations on technical and relationship level.
Use trace analysis or debugging skills to analyze problems and develop solutions to meet customer needs.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefitsperks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.