Expense Reports Support Agent

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Employer: SNC-Lavalin Romania
Domain:
  • Banks - Financial Institutions
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.11.2019

    This role is an exciting career opportunity for those of you who are fluent in French and/or English and who aim to fully exploit their communication and analytical skills. Everything we do is based on a simple idea: the fastest way to get results is to build on what you have.

    The Expense Reports Support Agent role is part of a new Global Team of SNC-Lavalin’s Financial Shared Service Center based in Bucharest.  While covering this role, you will be solving escalation incidents related to expense reports and offering support via phone/email.

    Responsibilities:

    • Performing tasks related to policy escalations, ensuring that the expense audit is following the travel procedure
    • Respond to all the requests made by internal or external customers via phone or/and email, on time.
    • Add the requests to the ticketing system (SDE & Service Now)
    • Run different regular reports as per the direct manager’s instructions
    • Maintain a high level of knowledge management / update the Standard Operating Procedures
    • Provide training to newcomers and ensure an efficient backup structure
    • Identify areas of process/system improvements and propose initiatives for development
    • Build a strong relationship with SNC-Lavalin internal customers
    Our offer towards work-life balance:
    • Flexible working schedule – organized in 3 shifts: 9:00-18:00, 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday*5 mandatory evening shifts per month
    • Evening shifts bonus starting after the fifth mandatory evening shift per month
    • Work from Home
    • Motivational financial package & flexible benefits
    • Easter and Christmas bonus
    • Direct contract with SNC-Lavalin
    • Team buildings, Fun@Work activities
    • Free French language classes
    • Learning and Development programs, Training, Career opportunities
    • Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
    • A friendly and dynamic work environment
    • CSR & Sport activities
    Requirements:
    • Written and oral command of French and/or English (at least B1 level)
    • Excellent communication skills and customer service oriented
    • Good knowledge of Microsoft Office Suite
    • Strong deep analytical and problem-solving skills
    • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
    • Works to completion and result oriented
    Qualifications:
    • Experience in Customer Service
    • Basic knowledge of Oracle or another ERP system (SAP Concur) is a plus
    • University Degree in Economics/Business

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    Please read the Personal Data Processing Policy, SNC-Lavalin Romania >>