Level 1 & 1.5 Support Specialist with German

Employer: SII Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 29.05.2020
    Short company description

    We are a leading technology company who constantly empowers people to envision and reach their full potential.

    People are the foundation of our company. This is why we encourage and support them in every initiative and step of their career, valuing talent, energy and commitment over immediate resources’ availability and empty numbers. The engine of our growth and performance is being powered by their
    open-mindedness, fairness, and team spirit.

    What sets us apart is our ability to take up new challenges and learn every day in our common effort to exceed our customers’ expectations and expand the frontiers of technology innovation.

    We identify gifted, open-minded and committed specialists, willing to evolve both as professionals and as human beings and we put all our efforts in helping them perform at their best.

    We welcome people:
    • Eager to take on new challenges and learn new things;
    • Who put their heart, mind, and soul into everything they do;
    • Who enjoy sharing knowledge and have team spirit.

    If you are ready to engineer your future, join our team now!

    Requirements

    o Fluency in German English (both written and verbal);
    o Problem-solving skills;
    o Excellent communication and listening skills;
    o Strong communication and teamwork skills;
    o Fast learning capabilities.
    o Availability to work in shifts.

    Responsibilities

    o Provide initial remote technical software hardware support;
    o Analyze problems, understand problem impact on clients' businesses, while applying problem-solving techniques;
    o Respond to client queries and provide timely resolutions to client issues;
    o Act in international software support delivery processes and environments;
    o Respond to requests for technical assistance in person, via phone or electronically;
    o Consistently communicate with customer and supervisors to have the issues solved;
    o Redirect problems to the optimum resource;
    o Follow service desk procedures;
    o Ensure that the process conformity and SLAs are accomplished.

    Other info

    Join Our Team Now and Start Engineering Your Future!