Order Management Analyst with German (Back Office)

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Employer: Bosch Timisoara
Domain:
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 20.11.2019
    Remote work: On-site

    Company Description

    Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services. 

     Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross-industry experience, we take care of business processes for our customers.  

    Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.  

    Qualifications

    • Solution oriented;
    • Proactivity and reliability;
    • Good conflict management;
    • Independent decision making;
    • Adaptability;
    • Customer orientation skills;
    • Active listening and quick comprehension.


    Requirements

    • Language skills: German and English B2;
    • Good written and oral communication skills;
    • Attention to detail;
    • Analytical thinking;
    • Ability to synthesize;
    • Team-player;
    • PC skills: MS Office (Excel, Word);
    • Multitasking.



    Additional Information

    Job Description

    • Timely and accurate order & quotation processing in SAP;
    • Provide customers with information related to price and availability, order status, products etc.
    • Process customer returns via SAP;
    • Claims management;
    • Manage the open orders by extracting and analysing SAP reports;
    • Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
    • Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
    • Raise requests for creating and updating SAP data (customer master data, material master data, etc.);
    • Communicate with other departments to ensure that customers' needs and claims are being dealt with promptly;
    • Active participation for the project related continuous improvement process;
    • Provide training and support to team members;
    • Fulfil additional tasks required by direct superior.

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