Order Management Analyst with German (Back Office)
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Employer: | Bosch Timisoara |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 20.11.2019 |
Remote work: | On-site |
Company Description
Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services.
Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross-industry experience, we take care of business processes for our customers.
Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.
Qualifications
- Solution oriented;
- Proactivity and reliability;
- Good conflict management;
- Independent decision making;
- Adaptability;
- Customer orientation skills;
- Active listening and quick comprehension.
Requirements
- Language skills: German and English B2;
- Good written and oral communication skills;
- Attention to detail;
- Analytical thinking;
- Ability to synthesize;
- Team-player;
- PC skills: MS Office (Excel, Word);
- Multitasking.
Additional Information
Job Description
- Timely and accurate order & quotation processing in SAP;
- Provide customers with information related to price and availability, order status, products etc.
- Process customer returns via SAP;
- Claims management;
- Manage the open orders by extracting and analysing SAP reports;
- Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
- Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
- Raise requests for creating and updating SAP data (customer master data, material master data, etc.);
- Communicate with other departments to ensure that customers' needs and claims are being dealt with promptly;
- Active participation for the project related continuous improvement process;
- Provide training and support to team members;
- Fulfil additional tasks required by direct superior.
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