Customer Support with French and English

Responsibilities :

Providing assistance for users working in the hospitality industry (troubleshooting when it comes to applications not working properly or issues with the distribution platform; this can be done by connecting remotely, assistance via phone or by mail)

Tasks and activities:

Monitor the call flow
Monitor the mailbox
Monitor the personal mails
Welcoming kindly the user while on the phone
Complying with the user requests
Identifying the VIP users and adapting the answer based on the detailed instructions
Determining the type of request (evolution, question, incident)
Ask questions in order to understand the root cause of the issue or the reason of a particular demand
If necessary he/she may request the opinion of an expert
Transfer, if necessary, the case to a higher department
Follow up on each request
Respect contractual commitments: SLA

Requirements:

Spoken languages: fluent French and English
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts

What we offer:
Competitive salary
Performance bonus
Meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Copayment 7Card
Massage at the office day
Fruits on the house