Customer Support with French and English

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Employer: HELPLINE
  • Others
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Timisoara
  • Updated at: 10.12.2019

    Responsibilities :

    Providing assistance for users working in the hospitality industry (troubleshooting when it comes to applications not working properly or issues with the distribution platform; this can be done by connecting remotely, assistance via phone or by mail)

    Tasks and activities:

    Monitor the call flow
    Monitor the mailbox
    Monitor the personal mails
    Welcoming kindly the user while on the phone
    Complying with the user requests
    Identifying the VIP users and adapting the answer based on the detailed instructions
    Determining the type of request (evolution, question, incident)
    Ask questions in order to understand the root cause of the issue or the reason of a particular demand
    If necessary he/she may request the opinion of an expert
    Transfer, if necessary, the case to a higher department
    Follow up on each request
    Respect contractual commitments: SLA


    Spoken languages: fluent French and English
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
    Availability to work in day shifts

    What we offer:
    Competitive salary
    Performance bonus
    Meal tickets and gift vouchers
    Training opportunities
    Regina Maria medical package
    Copayment 7Card
    Massage at the office day
    Fruits on the house