Windows Client Support 247

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for your application if you have:

- A relevant educational background within IT or equivalent;
- Experience working in technical support and with customers;
- Strong English skills, both written and spoken are mandatory;
- MS Office O365 suite of applications;
- Windows desktop OS troubleshooting including Windows 7 and Windows 10;
- Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes;
- Able to work independent, yet being a good team player;
- Excellent verbal and written communication skills;
- Strong analytical skills with the capability to resolve issues in a timely and structured manner;
- Willingness and ability to learn new technologies;
- Flexibility and availability for 247 shift schedule.

What will you do as a Windows Client Support?

- Install, configure, and maintain end-user workstation hardware, software, and peripherals;
- Install and maintain peripheral equipment, such as printers, modems, scanners, etc;
- Update or create support articles (knowledge base articles), as applicable;
- Manage cases via daily queue and workload management and handle escalations;
- Focus on delivering a positive client experience by actively supporting the client and keeping them up to date throughout the lifecycle of the case;
- Work with users to identify, troubleshoot, and resolve issues as well as collect feedback that will help improve our products;
- Manage and resolve support incidents over the phone and email.

How will we make your life easier and happy?

We are a company that cares about employee happiness as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience:

- Training and certifications: Ongoing In-depth training with current and emerging products and technologies;
- Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
- Salary package based on your experience;
- Extra vacation days.